1. Cancellation of Orders Prior to Shipment
You may cancel your order and request a full refund of the Product at any time before shipment.
Order Cancellation Request Process. To cancel your order prior to the shipment of the Product, contact the azilian help team at refund@azilian.co After processing your cancellation request, we will notify you of your eligibility to receive a refund, and we will issue a refund via your original method of payment within ten (10) business days of our notice of your eligibility. Please realize that, during this process, you may need to submit certain additional information needed by us to process your request.

2. Returns & Refund/Exchange Request After Product Has Shipped
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at refund@azilian.co .
If your return is accepted, we’ll send you a return shipping label or/and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible to pay the direct cost of return shipment of the Product to our designated address, including but not limited to shipping charges and custom duties and other types of levies, if any.
You can always contact us for any return questions at refund@azilian.co

3.Right of Withdrawal (Applicable to EU/UK)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To exercise the Right of Withdrawal, you must notify us at refund@azilian.co

4.Lost or Damaged in Shipping
If your purchased items become lost during shipping or are damaged during shipping, please contact our customer service team athelp@azilian.coas soon as possible and so that we can look into arranging a replacement. This should be within 10 days so that we can liaise with the shipping carrier if required.
Please provide us with your:
(a).order number
(b).what the issue is
(c).the email address for your order number
(d).where applicable; a description of the damage, clear photos and/or a video of the damage